November 2, 2007 9:26 AM PDT

Say goodbye to Blockbuster

Blockbuster

The end is here

(Credit: Crave)

It looks like the bottom has finally fallen out of Blockbuster. After numerous failed attempts at attracting new customers, the company is finally spiraling out of control.

Sad as it is, the end is near for Blockbuster, and all that pressure it has been placing on Netflix will be lifted.

And in the end, Netflix will be left standing to fight another day.

Although Blockbuster tried everything it could to create a compelling reason for us to use the service, the company could not overcome its downfall. For years, it was hated by those people who saw it as a monolithic organization that enjoyed charging exorbitant late fees and had little or no care of what the customers wanted most. So when Netflix offered an entirely new service, the dynamics of the industry was inexorably changed, and Blockbuster was left playing catch up.

According to the company's third-quarter results released Thursday, Blockbuster's revenue slid 5.7 percent and the company harbored a net loss of $35 million. Worse, it has closed 526 stores in the past year, and the number of employees will be reduced to offset high overhead costs to the tune of $45 million. Blockbuster's injured stock price continues to fall and was priced at $5.06 at Thursday's close.

But if that's not enough to signal defeat, Blockbuster Chairman Jim Keyes admitted that his company's focus on Netflix was damaging and has decided to pull the plug on his demand for higher Total Access membership. Instead, he wants Blockbuster to focus on increasing overall membership.

Sorry, Jim, but I think you're out of luck.

Much like the print media and retail stores refusing to change, Blockbuster has been a victim on an online company finding new and inventive ways of bringing a product to a customer. And due to its size and outdated corporate culture, there really is no salvation for Blockbuster at this point. Try as it might, the future of Blockbuster is bleak, at best.

Sure, the company still enjoys revenue that climb into the billions of dollars, but with an ever-increasing net loss and a public refusal to focus on Total Access--the area where Netflix continues to dominate--what is the impetus for us to jump on the Blockbuster bandwagon?

Simply put, Blockbuster is doomed. And while many of us have known it for a while now, it's amazing to me that the chairman of the company admitted this in a not-so subtle way, as well.

For Blockbuster, there is currently no prospect for growth. Not only is it incapable of breaking the Netflix shell, the brick-and-mortar stores are failing, and there is little chance it will be able to capitalize on the future of movie rentals--downloading.

The way I see it, Blockbuster has two options: sell off the company as soon as possible or spend huge sums of cash on research and development and strategic partnerships with distribution companies to make downloading movies a viable alternative to Netflix.

But unfortunately, I simply don't see this happening. I think Blockbuster will try to stay the course in the hopes it can find a way out. It won't.

I'll give it two years before this company goes under.

Originally posted at The Digital Home

Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.

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Add a Comment (Log in or register) 134 comments (Page 1 of 7)
I can't tell you how much this brings a smile to my face. : )
by talking poo November 2, 2007 10:05 AM PDT
I have nothing against the employees there--standard minimum wagers--but I hated how I was charged for Disc 4 of Carnival when I know I turned it in. Why would I keep one disc out of 6 (or however many there are in a box set)? When disc have been lost via Netflix, they just shrug and move on. No big deal. I'm sure if this kept happening, they would've just kicked me off their membership, but not charge me. Blockbuster sends some freakin collection agency to chase after $18.
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Blockbuster Deserves to Fade Away
by georgiarat November 2, 2007 10:17 AM PDT
Several Years ago after hearing of the horror stories about late fees and charges I stopped using Blockbuster except when I HAD to do so. If I did I always carried by receipt back with me to the store when I returned a movie and had them sign and date that the contents were returned.
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Good riddance to Blockbuster
by drake5555 November 2, 2007 10:28 AM PDT
Brings a smile to know blockbuster was knocked out by a much better service like Netflix after years and years of thinking they could do whatever they wanted to their customers. To cap it all off, they shamefully and desperately tried to copy the very same service Netflix innovated. When they think we're this dumb, they deserve to get floored like this. Great article.
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i like blockbuster online
by teh_chrizzle November 2, 2007 10:41 AM PDT
i surf their catalog for old DVD's, then once i'm done with them i take the discs to the store and trade them for new releases/tv series. then new oldies come in the mail and the process repeats. i get twice as many movies than i could get from netflix. sure the new releases from the online service take forever to arrive, but that's what the stores are for, and the older movie selection in the store blows but that's what the online service is for.
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Blockbuster became its own undoing
by anebt November 2, 2007 10:41 AM PDT
Don't blame Netflix. I was a Blockbuster member even during the days before the internet and all I remember was being in at atmosphere that was rude and oppressive. The rental prices were outrageous because back then they had little competition, and only by small mom-and-pops that charged $1 a day. Blockbuster back then charged about $3 plus tax for three days with the movie--like I needed 3 days to watch it. Three movie rentals cost $9 plus tax. Then of course I had to apply for membership to rent. They wanted my Social Security number of all things--the identifiation number that can get anyone a decent ticket to your credit and a false identity to boot. Now that the internet has been around NetFliz came onthe scene and has scored points with convenience and price, the latter for those who rent more rather than less. But I think that Blockbuster was already setting itself up for failure many years ago, and the consumer just wanted "someone else" and behold--there came something other than Blockbuster and with added convenience.
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Stopped going there years ago
by mjconver November 2, 2007 10:42 AM PDT
Redbox is at the local grocery store, it's more convenient.
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Goodybye Borders, goodbye B&N
by roger.d.miller November 2, 2007 10:49 AM PDT
By this logic Amazon should have put Borders and Barnes&Noble out of business three years ago. While I haven't been inside a Blockbuster in years, I think there will continue to be a market for customers who want to browse with their feet, instead of their fingers.
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Won't miss them one bit.
by ecotony November 2, 2007 10:59 AM PDT
It's been a few years since I was in a Blockbuster store. They lost my business because of their high rental fees and their crazy late return policies. With DVD Play kiosks, our Mom & Pop rental store, and NetFlix, there hasn't been a need for Blockbuster Video. See ya.
Reply to this comment
They should just focus on being a Store
by snowman74 November 2, 2007 11:08 AM PDT
I've never been a fan of Blockbuster, most of them act like you're going to do something wrong to them, but they have a name that's recognizable so they go there. The only reason I still go in is for the game rentals and the random movie. I signed up for Netflix years ago and haven't regretted it once.
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True, but ...
by QuadFather November 2, 2007 11:10 AM PDT
True, but is it a market worth investing in? I have doubts, with multimedia increasingly going online. Books are different. We use amazon to purchase and acquire hard copies, not digital copies ... because when it comes to books, it makes a real, real difference. Also, book stores offer more than simply a bunch of titles to peruse. You get to open the books, skim them - heck, even read them if you've got the time. Probably even with comfy seats to accomodate you. There's usually coffee downstairs. You just don't get that at a video rental store, you just get some cases to gawk at briefly as you stroll up and down the rows trying to pick something before you get too tired to watch anything. Bookstores are simply a whole other ballgame. In any case, look at the numbers. Blockbuster is biting the dust. Let the freemarket reign.
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