February 19, 2008 2:11 PM PST

eBay sellers start weeklong boycott

You might see fewer items on eBay this week. Sellers angry over higher fees and other policy changes are launching a weeklong boycott of the auction site in protest.

(Credit: eBay)

EBay recently announced plans to raise the commission sellers have to pay for items they sell, which goes into effect on Wednesday. The company also is banning sellers from offering any feedback on buyers, good or bad.

eBay says some sellers were abusing the system, retaliating against customers who leave them negative feedback and making some buyers afraid to leave honest comments. Sellers argue that the change means they can't keep track of scammers.

These changes have sellers up in arms. They say raising sales commissions and silencing feedback shows how little they are valued, according to a video an eBay seller posted on YouTube advertising the boycott.

Despite 41 consecutive quarters of revenue increases, sales growth has slowed at eBay. Last month, long-time Chief Executive Meg Whitman announced she was stepping down at the end of March to make way for fresh leadership; John Donahoe, head of eBay Marketplaces, will replace her. The company faces stiff competition from Amazon.com and other sites.

This isn't the first eBay protest, and it won't likely be the last.

"We're not surprised (by the boycott). We made a lot of changes to the site that impact a lot of the sellers," said eBay spokesman Jose Mallabo. "We've been through a lot of cycles of things like this. (Sellers) are as impassioned with the things they're not happy with, as they are the things they are exuberant about."

Mallabo says the changes the sellers are protesting are good for the company, and sellers too, in the long term.

eBay doesn't outright dismiss all customer complaints. In response to seller complaints, the company last week cut the listing fee imposed on books, movies, music, and video games offered on the site.

The boycott is scheduled to run from Monday to February 25.

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Add a Comment (Log in or register) 17 comments (Page 1 of 2)
Ridiculous
by MediaOutsider February 19, 2008 2:27 PM PST
Some sellers bailed out when eBay banned sales of "any part used to fire a gun," going to AuctionArms.com and GunBroker.com. Now I can't warn other sellers when a buyer stiffs me or wastes my time? One can only hope another auction site steps up. Way to go, eBay.
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Screw the boycott, just stop using eBay
by Mergatroid Mania February 19, 2008 4:41 PM PST
With so many other places to go to for selling their goods, why don't the sellers just drop eBay completely? The people running this company are SOOOO rich (disgustingly so), that to increase commissions is completely ridiculous. Why would sellers pay more just to keep the top dogs filthy rich? Lets see the top dogs cut their saleries in half....oh, right, then they wouldn't be able to buy their kids that new porche for the summer.....
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Screw the boycott, just stop using eBay
by Mergatroid Mania February 19, 2008 4:42 PM PST
With so many other places to go to for selling their goods, why don't the sellers just drop eBay completely? The people running this company are SOOOO rich (disgustingly so), that to increase commissions is completely ridiculous. Why would sellers pay more just to keep the top dogs filthy rich? Lets see the top dogs cut their saleries in half....oh, right, then they wouldn't be able to buy their kids that new porsche for the summer.....
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About time
by psychoalchemy February 19, 2008 4:45 PM PST
While I don't support the higher commissions the retaliatory negative feedback I have received from some sellers was over the top. If you don't deliver an item and give me the run around when I ask for a refund, then you deserve a bad rep and I shouldn't have to suffer for it.
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Why just one week?
by DawnCreason February 19, 2008 6:41 PM PST
Why just boycott for one week? One month would hit them harder. The new "rules" about sellers not being allowed to leave feedback is crazy. Mix that with the "best match" system and sellers will be competing with each other and leaving negatives for each other so they can be on top! It's sad because the small sellers are the ones that will be hurt the most. I sell probably 100 items a year and don't have inventory to compete with "power sellers". I'll keep up with what they do, but until the rules of searching and feedback change, I will not be listing ANYTHING.
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Ebay and private information - your at risk!
by gman450 February 19, 2008 7:04 PM PST
Another item to worry about is the fact that your personal information may be able to be viewed by the VeRO program participants, these folks have the right to view/delete information from ebay without ebay validating why. Your personal information, could be at risk. To read more go to: http://realitybasedcommunity.net/archive/2008/02/scientology_abu_1.php G
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Are there any new auctions???
by slbayauctions February 20, 2008 6:02 PM PST
I am really just sick of paying for fake bidders or no bidders at all. I sell sports autographs on ebay and through my site www.rksportstars.com They have the nerve to wipe out my store because I listed 1 I bought from another memnber and now they tell me its fake. Try http://www.slbayauctions.com Does anyone know any other good auctions, somethings got to give. Rob NJ
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No Longer a Two Way Street...
by SL-INC. February 20, 2008 10:44 PM PST
eBay announced changes in the coming months, one of them ELIMINATES the ability for a seller to leave Negative Feedback on a Deadbeat buyers account. You might think, what the big deal, but it's a one way street. As a Seller will not be able to leave this Negative Feedback on a Deadbeat Buyer, if the Buyer feels they have had a Negative experience, they can still leave Negative Feedback on the Sellers account. How is this fair? If you are not on eBay, it would be the equivalent of being a Manager of a Retail Store and if you have a bad customer that their Credit Card keeps getting declined, and as much as you would want too, you would not be allowed to alert other stores / branches about them. I myself have a 326+ Rating on eBay. I have two (2) total Negative Feedback in almost 10 Years on the site and both of them because the Buyer did not read the description totally thought they were getting a different item then they did, not my issue. Most of my Feedback is from selling, but on the occasion I do come across a Deadbeat Buyer who never communicates or Pays me for the item. I should be allowed to leave bad feedback on their account about my experience with them and also to warn others on eBay about this person?s inability to pay. Why can they leave bad feedback on my account because they did not take the time to read the auction or contact me beforehand? I am an Honest Seller / Buyer and because of a small group of bad Sellers and Buyers, the Honest Sellers (Not Buyers) have to pay for it. eBay's overall system relies on Trust between Buyers and Sellers and the Feedback System is an excellent way to see this. Sure it needs work and tweaks, but nothing is perfect. eBay can't exist without Sellers or Buyers. It is more important for them to have the seller. Simply put, a Buyer pay nothing except the price of the auction and shipping (Nothing goes to eBay). The seller (Even if the item does not sell) has to pay the listing fee regardless. Sure there are ways to get your $$$ back if the item does not sell, but as far as eBay is concerned as soon as it get s a bid (Good or Bad) they charge the seller. Like Sellers are required on signup, buyers should also have to put a Valid Credit Card in their account to help protect the seller. I can image some of you buyers out there now are saying ?You have to put a Credit Card number in if you are a seller?. Yes, because like I said, even if the item does not sell, eBay still charges us. Bogus Buyers need to be head accountable! If you want to make it fair then either eliminate the Feedback system totally or revamp it. eBay is doing nothing more than enforcing the ?Customer is always right? view, even if that customer is dishonest. Don?t get me wrong, there are dishonest Sellers too, but the larger percentage of us are good. A Feedback System on any Retail / Online Store is the best way to drum up Business, but if I can?t tell my patrons that ?X_BUYER? never paid for this item, then how am I supposed to protect myself? Also, eBay and PayPal need to get on the same page. They seem to have two sets of Rules. I remember when PayPal was owned by Band of America (Late 90?s when they first started and I was in the first 700,000 users), you had standardized rules and Policies what were all FDIC backed. eBay needs to also open up to how someone can Pay, there are more options than just PayPal. Google Checkout is safe and many others. They don?t want you to pay for anything except what makes them Money. I never understood why PayPal charged to send money from one PayPal account to another. I mean, I could understand if you were not a PayPal member and paid a processing fee on your Credit / Debit Card, but in an account to account transaction, the money never leaves their possession, it simply moves down the block. Also, you those who still use PayPal, they can suspend / cancel your account based on ?Suspicion?. You can send me $20 jus as Quasi Cash, maybe you owed it to me for lending it to you. If they suspect you sent me that $20 for anything that violates their policy, they lock your account. Take it from someone who went through it. I sent someone $25 and sent a note that said ?Thanks for the Crack? as a Joke, guess whose account got suspended and cancelled!? Here are other alternative to PayPal for those interested: http://money.cnn.com/galleries/2008/fsb/0802/gallery.paypal_alternatives.fsb/index.html Please feel free to contact me with more ePAY / $ay$al Rantings! Scott Sliwinski ? slinkys_delsol@yahoo.com Homepage: http://mysite.verizon.net/slinkys_delsol/ YouTube: http://www.youtube.com/profile?user=ScottSliwinski
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Alternative To Ebay
by 4DibsOn February 21, 2008 7:00 AM PST
Hello Everyone, I understand the Outrage of Ebayer's, who is making a Fortune here, the Customers or Ebay? There are other Alternatives -- Try DibsOn.Com -- A New Online Auction Website which is Now Up and Running. Register and Post Your Items for Free or Use some of the Special Features. There is No Extra Cost for selling Cars, Motorcycles, Real Estate like other Auction sites. Show Ebay that their Customers are who made them, without Customers they are nothing. Turn your Attention to DibsOn.Com and make it the Next Big Boy in the Online Auction War. Remember at DibsOn.Com, it will Put More Money In Your Pockets if you use it. List your Items for Free and if it does not Sell, List it again and again for Free. The Fees Are As Follows On DibsOn.Com : Listing Fee ----- Free ______________________________ Special Features Bold Listing --- $0.25 Attention Grabber -- $0.25 Featured Items ---- $1.00 Gallery Items ---- $1.50 ____________________________________ Final Sellers Fee $1.00 ____________________________________ Remember if you just Post an item up for Sale and use No Special Features, It Only Cost you $1.00 when you Sell an Item. At DibsOn.Com the Customer is Number 1, for without a Customer Base, No Business can make it. In the Near Future ther will also be A Payment Processor without the High Fees of Others. Go To DibsOn.Com and Register Now and Post Your Items Today and Start making more money that You can put in YOUR POCKETS, not some Big Company !!! Best of Luck with the Ebay Boycott and Keep it going. J Lynn
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Any New Auctions
by 4DibsOn February 21, 2008 8:46 AM PST
Hello, Here is One New Auction Site that is Brand New !! I understand the Outrage of Ebayer's, who is making a Fortune here, the Customers or Ebay? There are other Alternatives -- Try DibsOn.Com -- A New Online Auction Website which is Now Up and Running. Register and Post Your Items for Free or Use some of the Special Features. There is No Extra Cost for selling Cars, Motorcycles, Real Estate like other Auction sites. Show Ebay that their Customers are who made them, without Customers they are nothing. Turn your Attention to DibsOn.Com and make it the Next Big Boy in the Online Auction War. Remember at DibsOn.Com, it will Put More Money In Your Pockets if you use it. List your Items for Free and if it does not Sell, List it again and again for Free. The Fees Are As Follows On DibsOn.Com : Listing Fee ----- Free ______________________________ Special Features Bold Listing --- $0.25 Attention Grabber -- $0.25 Featured Items ---- $1.00 Gallery Items ---- $1.50 ____________________________________ Final Sellers Fee $1.00 ____________________________________ Remember if you just Post an item up for Sale and use No Special Features, It Only Cost you $1.00 when you Sell an Item. At DibsOn.Com the Customer is Number 1, for without a Customer Base, No Business can make it. In the Near Future ther will also be A Payment Processor without the High Fees of Others. Go To DibsOn.Com and Register Now and Post Your Items Today and Start making more money that You can put in YOUR POCKETS, not some Big Company !!! Best of Luck with the Ebay Boycott and Keep it going. J Lynn Report as offensiveReply to story | Reply to this comment
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