March 20, 2008 8:41 AM PDT

The only thing saving eBay is no competition

There once was a day when the great eBay commanded respect and considerable power in the world of tech. Since then, the company has been relegated to a mere shadow of its former self that's barely hanging on to a shred of relevance. And the only reason for that is the company's lack of competition.

Let's face it -- eBay is nothing more than an outdated, bloated company that lost its way years ago. And with the news coming off the wire today that suggests eBay is restructuring its worldwide operations and cutting jobs, things don't look too good for this ill-fated firm.

Of course, the company doesn't see it the way I do. Instead, a company spokeswoman claims this news is a "globalization and centralization effort" to ensure it's more prepared to enter the Web 2.0 fray.

But I have some news for eBay -- unless some major changes are instituted, the end may be near.

There's no debating the fact that eBay is still a major force on the Internet. According to the company, it currently adds 6.7 million listings per day and about 60 percent of those originate from Web services that have helped eBay expand its business beyond its own walled garden.

eBay is also a financial powerhouse that has heretofore maintained its standing as an extremely powerful company. According to its latest filings, the company enjoyed a profit of about $348 million in 2007. And while that may seem fine, why is a company that's performing this well, experiencing so many problems?

Sadly, it's because the company's management team is awful and the firm has become a bloated mess that has actually witnessed an $800 million loss in profit since 2006. Some may call it an anomaly (and I'm sure its executives would), but the fact remains the same -- something is wrong with eBay.

Of course, eBay knows this all too well. In it's latest annual shareholder filing, eBay admitted that there are a number of growing risks it will need to confront going forward. Sitting atop that list is its belief that "changing customer demand" is a key contributing factor to the issues the company currently faces.

"We face challenges in the U.S., U.K., and Germany, which are our three largest markets, as growth of listings, active users, and Gross Merchandise Volume on the eBay.com platform in those countries has slowed," the company said in the regulatory filing.

And although eBay's revenue is still expected to grow by about 14 percent this year, the company's once formidable revenue growth of 30 percent to 40 percent has dwindled considerably. On top of that, the company's controversial decision to lower listing fees and increase commissions was met with a significant amount of user unhappiness and its choice to no longer allow sellers to criticize buyers started a firestorm that it has yet to overcome.

At its core, eBay has always been an auction site. In fact, the company made a name for itself because of that single service. But during the last few years, the firm has lost its way and allowed the grow-happy executives to change the way the company is run and perceived.

For example, why did eBay think Skype was such a great acquisition? And what about Shopping.com? How does that pertain to auctions? And although some enjoy using the "Buy it Now" feature, I think it was a foolhardy decision by a group of overzealous executives grasping for a money grab.

eBay is an auction site much like Christies is an auction house. Do you see "Buy it Now" features promoted at the Christies auction? Can people attending the auction make VoIP calls during it? Do they really want buying advice?

eBay has lost its way and the only reason it's able to enjoy these profits is because there's no company out there that's willing to compete on such a grand scale. But why not? eBay is obviously worried about the future and auctions are still a viable way to buy products. If a company came along that finally revolutionized online auctions, the entire landscape of the business could be changed forever and eBay would be long forgotten.

eBay is poised to enter the junk heap of tech if it doesn't do something quickly. It may seem like a company that has longevity written all over it, but trust me, the chances of eBay staying around for too long while maintaining this strategy are slim.

Sadly, it'll only take one competitor.

Originally posted at The Digital Home

Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.

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Add a Comment (Log in or register) 3 comments (Page 1 of 1)
Good article and unfortunately very true
by Dr Johnson March 20, 2008 2:11 PM PDT
Thank you for stating many the opinions of many, many small, medium, large and PowerSellers. eBay, just doesn't get it, no one there seems to understand from whence they receive those billions and billions of dollars. It's the sellers and only the sellers. I'm taking my $300 a month eBay & Paypal fees elsewhere. If I'm to be forced to leave positive only feedback, I WILL NOT buy or sell again on eBay. In my 9+ years on eBay and 4000+ transactions, I've posted only 2 well-deserved negatives, but the community needed to know about deadbeat buyers, and it helped me to vent after what they put me thru.
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So true
by krosavcheg March 20, 2008 3:03 PM PDT
Excellent article, and all of it so true. With the changes that have been announced, eBay is heading straight to the scene of the accident.
Reply to this comment
But there is
by greta_speaks March 20, 2008 5:39 PM PDT
thank you for writing such a great article. i do not agree that there is no competition. there are several i.e. ola, ioffer, esty, overstock to name a few. so, i guess there is no saving eBay. :-) although the other sites may not yet be what eBay used to be as far as volume is concerned, they will grow by leaps and bounds due to the eBay fallout. these sites can certainly teach eBay and thing or two (and more) about how to treat it members. i look forward to what you will write come may. :-) best regards, greta JOIN THE BOYCOTT ~ BE INFORMED ~ BOYCOTT EBAY! Find your State or International Location folder and join us. A place to organize. A place to unite. A place to focus. United we stand, Divided we fall. http://forums.delphiforums.com/boycottebay http://www.accknowl.com/ Boycott Victoriously ?..while making noise! Evacuate by May 1, 2008!
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