Ask a question online, get an answer...sometimes

reporter's notebook Seven days ago, I posed the question "Is marijuana addictive?" to six so-called answer Web sites.

It didn't take long for me to get a wisecracking answer: "If you don't think it is addictive try stopping for three weeks. A challenge."

Search engines are great for pointing people to information that can help them find a good deal on a laptop, the correct spelling of an obscure French writer's name and the latest news stories on the Iraq war. But how well does the Web do fully answering questions that involve some research or critical thinking?

Seeking answers
News.com visited these six "expert" sites...

• AllExperts.com

• Ask a Librarian

• Google Answers

• Virtual Reference Desk

• Wondir.com

• Yahoo Answers

...to see how they handled open-ended questions such as these:

• Is marijuana addictive?

• When does life begin?

• What should I do if I find that I am underdressed or inappropriately attired at a wedding?

I posted five questions to six of those increasingly popular answer Web sites. Rather than use reference Web sites that help people find answers by directing them to other online resources, I focused on Web sites where people answer the questions. In less than 24 hours, I received about two dozen responses from so-called experts, librarians and helpful Web surfers.

Not surprisingly, the answers from free Web sites were long on opinion and humor but short on facts. They tended to be good for gauging public opinion but not very helpful in finding explanations for difficult questions.

Yahoo users were the most prolific, with more than 30 responses to the questions on Yahoo Answers, a Q&A forum that features answers from "real people," meaning any registered user.

After six days, only one of the questions was "officially" answered on Google Answers, which was the only site queried by CNET News.com that charges for answers from researchers or experts.

On Google Answers, people submit questions and set a price they are willing to pay, with a minimum of $2 for a "researcher" to answer, plus a nonrefundable 50-cent listing fee per question. The price offered is paid only if the question is answered by a researcher. The questioner pays Google, which in turn pays three-quarters of the fee to the researcher. Researchers are tested expert searchers or experts in a given field. Google registered users can post comments to questions, but they do not receive any money. For each of my questions, I set the lowest price and received one answer, one request for clarification and eight comments.

There were three responses from Wondir.com, which scrolls questions across the site like a ticker and allows anyone to respond. Two of the questions were answered each on AllExperts.com, which lets people who submit questions choose from lists of experts in different fields, and the U.S. Library of Congress' Ask a Librarian Web site.

Only one question was answered through AskA+ Locator, also known as the Virtual Reference Desk Web site, which refers questioners to other free expert and resource sites within specific categories.

Question + answer = huh?
The controversial philosophical question "When does life begin?" got the most responses, again mostly from Yahoo members, 11 of whom piped up. The consensus answer was "at conception." Some people provided scientific explanations, while one user speculated that reincarnation makes that determination difficult.

Others just waxed poetic.

"Life begins when we realize the purpose behind our existence... Existence + Wisdom = Life," one Yahoo Answers user wrote. A nonexpert comment on Google leaned on historical trivia: "The Romans, sensibly, determined that human progeny became a 'person' when they first ate meat."

Three people responded on the Wondir site, including one who said life "begins with consciousness" and another who replied: "When you get your first car."

CONTINUED: You're wearing that?...
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10 comments (Page 1 of 1)
From a historical perspective......
by inachu February 22, 2006 10:24 AM PST
askme.com was the best Q&A site out there until the tore it down. I think this was a very bad business choice to make. A. repeat customers to your site. B. Exposure to millions C. I bet their client base is not as big as it used to be.
Reply to this comment
LOC is good, but...
by yoyology February 22, 2006 11:25 AM PST
...I would have recommended trying your local public library's "Ask a Librarian" service. If you are the Elinor Mills living in Hanover, PA, you can go to http://www.yorklibraries.org/AskUsLive/askuslive.htm and try your local library's virtual reference service. A local public library is likely to be more responsive to a local question than the Library of Congress is. At least, that's the way we do it at my library.
Reply to this comment
Its all about the question
by volterwd February 22, 2006 11:41 AM PST
if you ask when does life begin you first have to define life, what do you expect? and if your asking hot questions like the marijuana one do you really expect a good answer?
Reply to this comment
Offer chickenfee, get scratchins
by txbyrd February 22, 2006 12:26 PM PST
This writer claims to critique online answer services, and the claims may be valid as applied to free services. But when s/he posts 5 questions at Google Answers at the cheapest price possible, s/he hasn't got a let to stand on for complaining about getting *any* answer. Despite the fact that some users seem to regard Google Answers as a glorified newsgroup (which it is NOT), Researchers there are working for money, not hanging out on a free advice board like Wondir or Yahoo Answers. On a $2 question, the Researcher will earn $1.50. How much work would this writer be willing to do for that? Probably much less than it took to research, compose and post the paid answer that was received, the snide remark about a "simple search" notwithstanding. Although many Researchers often provide far more work and information than the paltry pay would warrant, there is still the sage advice to consider, i.e. "you get what you pay for." Next time, try posting a question at the maximum price, and see what you get.
Reply to this comment
Judgment vs. judgement, and needless pedantry
by February 23, 2006 7:30 AM PST
Dissing someone with the needless use of a (sic) for an alternative spelling is hopeless. The English language marches on, and judgement is entering acceptable use. See http://www.alphadictionary.com/articles/ english_grammar_style/spell_judgment.html for agood take on this, and welcome to the 21st century!
Reply to this comment
Pay to get a high quality answer fast
by noa_lif February 26, 2006 6:47 AM PST
All the web sites you checked except for Google Answers are free, and the minimal fee at Google Answers is almost free. There are other web sites where you can get fast and accurate live expert advice, providing you are willing to pay.
Reply to this comment
digital camera
by brownsugar17 June 4, 2006 7:17 AM PDT
I have a aol photo cam plus digital camera and i can't download my photos on this computor when i connect my usb plus to this computor i get a error message what do i do.
Reply to this comment
Jayhawk invititational
by Coach Knox May 4, 2007 10:01 PM PDT
Does any one have infromation on this tournament in Lawrence Kansas this weekend
Reply to this comment
how does this work
by Coach Knox May 4, 2007 10:05 PM PDT
First time aboard this how do you get your answers
Reply to this comment
how does this work
by Coach Knox May 4, 2007 10:06 PM PDT
how does this reply work how do you get your answers
Reply to this comment
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