July 14, 2005 4:00 AM PDT

Google balances privacy, reach

A correction was made to this story. Read below for details.
Google CEO Eric Schmidt doesn't reveal much about himself on his home page.

But spending 30 minutes on the Google search engine lets one discover that Schmidt, 50, was worth an estimated $1.5 billion last year. Earlier this year, he pulled in almost $90 million from sales of Google stock and made at least another $50 million selling shares in the past two months as the stock leaped to more than $300 a share.

He and his wife Wendy live in the affluent town of Atherton, Calif., where, at a $10,000-a-plate political fund-raiser five years ago, presidential candidate Al Gore and his wife Tipper danced as Elton John belted out "Bennie and the Jets."

Schmidt has also roamed the desert at the Burning Man art festival in Nevada, and is an avid amateur pilot.

That such detailed personal information is so readily available on public Web sites makes most people uncomfortable. But it's nothing compared with the information Google collects and doesn't make public.

What Google knows about you

• Gmail -- The e-mail service offers two gigabytes of free storage and scans the content of messages to serve up context-related ads.

• Cookies -- Google uses cookies, which are commonly used to link individual users with activities.

• Desktop Search -- Google's Desktop Search lets users easily search files stored on their computer.

• Web Accelerator -- The application speeds Web surfing by storing cached copies of Web pages you've visited; those page requests can include personal information.

Assuming Schmidt uses his company's services, someone with access to Google's databases could find out what he writes in his e-mails and to whom he sends them, where he shops online or even what restaurants he's located via online maps. Like so many other Google users, his virtual life has been meticulously recorded.

The fear, of course, is that hackers, zealous government investigators, or even a Google insider who falls short of the company's ethics standards could abuse that information. Google, some worry, is amassing a tempting record of personal information, and the onus is on the Mountain View, Calif., company to keep that information under wraps.

Privacy advocates say information collected at Yahoo, Microsoft's MSN, Amazon.com's A-9 and other search and e-commerce companies poses similar risks. Indeed, many of those companies' business plans tend to mimic what Google is trying to do, and some are less careful with the data they collect. But Google, which has more than a 50 percent share of the U.S. search engine market, according to the latest data from WebSideStory, has become a lightning rod for privacy concerns because of its high profile and its unmatched impact on the Internet community.

"Google is poised to trump Microsoft in its potential to invade privacy, and it's very hard for many consumers to get it because the Google brand name has so much trust," said Chris Hoofnagle of the Electronic Privacy Information Center. "But if you step back and look at the suite of products and how they are used, you realize Google can have a lot of personal information about individuals' Internet habits--e-mail, saving search history, images, personal information from (social network site) Orkut--it represents a significant threat to privacy."

Kevin Bankston, staff attorney at the Electronic Frontier Foundation, said Google is amassing data that could create some of the most detailed individual profiles ever devised.

"Your search history shows your associations, beliefs, perhaps your medical problems. The things you Google for define you," Bankston said.

The Google record
As is typical for search engines, Google retains log files that record search terms used, Web sites visited and the Internet Protocol address and browser type of the computer for every single search conducted through its Web site.

In addition, search engines are collecting personally identifiable information in order to offer certain services. For instance, Gmail asks for name and e-mail address. By comparison, Yahoo's registration also asks for address, phone number, birth date, gender and occupation and may ask for home address and Social Security number for financial services.

"It's data that's practically a printout of what's going on in your brain: What you are thinking of buying, who you talk to, what you talk about."
--Kevin Bankston, staff attorney, Electronic Frontier Foundation

If search history, e-mail and registration information were combined, a company could see intimate details about a person's health, sex life, religion, financial status and buying preferences.

It's "data that's practically a printout of what's going on in your brain: What you are thinking of buying, who you talk to, what you talk about," Bankston said. "It is an unprecedented amount of personal information, and these third parties (such as Google) have carte blanche control over that information."

Google uses the log information to analyze traffic in order to prevent people from rigging search results, for blocking denial-of-service attacks and to improve search services, said Nicole Wong, associate general counsel at Google.

Personally identifiable information that is required for consumers to register for and log in to Google services is not shared with any outside companies or used for marketing, according to Google's privacy policy, except with the consent of the user, or if outside "trusted" parties

 

Correction: The original article incorrectly implied that Google Desktop Search can track what's stored on a user's PC. The service does not expose a user's content to Google or anyone else without the user's explicit permission.

CONTINUED: ...
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Eric Schmidt, Google Inc., personal information, ethics, privacy

Add a Comment (Log in or register) 30 comments (Showing first 20 comments)
Google mode presents new business model
by gthurman July 14, 2005 7:35 AM PDT
While some people scream privacy, some of us prefer 'publicy'. We pay our bills on time, we respect others, we don't break laws. If Google collects data with a similar code of ethics, they could perform 'subsciption screening' so we receive notice of things of interest from >reputable< companies.
Reply to this comment
Somebody's Watching Me
by Collants July 14, 2005 12:18 PM PDT
This article reminds me of an eighties song by Rockwell...

"I always feel that somebody's watchin' me
Is it just a dream?"

.... No, it's an Internet Search Engine.

"I always feel like somebody's watching me
I can't enjoy my tea!"
Reply to this comment
Poor journalism
by spongeman57 August 5, 2005 12:20 PM PDT
CNET blew it big time with this story, in two ways.

First, it equated information accessible via the Internet with information published in an article that will be read by millions. There is an important distinction between pointing out the accessibility of information, and publishing that information. The Google search engine is just a tool to find information which is already out there. This tool can be used for good or for evil. CNET just demonstrated the latter. It was grossly irresponsible journalism, and should be condemned by journalists everywhere. Didn't you learn anything from Maureen O'Gara's mistake?

Secondly, the whole point of the article was information that Google may be collecting and storing in their private inaccessible archives. While this may be an interesting topic, it is orthogonal to the public accessibility today of information on the Internet, which Google's search engines may make easier to find. The author seems to be confusing and mingling the two separate issues.
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Is Google Evil?
by Broward Horne August 8, 2005 9:12 PM PDT
See the meme graph results.

http://www.realmeme.com/Main/savinggoogle/index.jsp
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Eric Schmidt has might thin skin
by richards1052 August 9, 2005 1:18 AM PDT
I just don't get Google's churlish response to this article. It's a perfectly & responsible article. All the information about Schmidt was publicly available using his own company's technology. These people really have to get a life. It's not like the reporter went dumpster diving or dredged up former lovers or wives who wanted to tell all about him.

If Schmidt wants to be as prickly and thin-skinned as Bill Gates, then he'll have to pay the price in earning the public's disdain for his arrogance.
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Eric Schmidt
by Madeleine Laury August 10, 2005 7:18 PM PDT
It was suprising that, inorder to prove what an effective information company Google was- that you felt the need to actually publish the personal information on an individual (like the rest of us care). We would have believed your word for it had you just blanked out Eric Schmidt's wife's name, etc., and boasted that you had that information via Googling Schmidt.

It comes off as being paparazzi tabloid.

Madeleine

PS- The fact that Google can withhold information and did not do so on its own CEO, well......
Reply to this comment
Anti-google garbish news...
by August 11, 2005 6:12 AM PDT
This is real garbish news... It's not realistic, it's real anti-google fanatism!

For instance, there are lots of tools like google desktop, that provide the ability to find content in documents, emails, etc... This story is trying to "say" to the readers that google save your private information, and that's not true...

This jornalist should apologize for the implicity evil side use of google that he sugest the google tools are about...

For instance, you can use biotech to destroy and biotech to cure, you can use lots of things to good and to evil... nuclear power can be used for good and for evil... but this jornalist only wrote with his evil fanatic anti-google mind!

You should be ashamed... get apologize!

Joao Oliveira
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does anyone think anymore?
by August 11, 2005 10:44 AM PDT
Ok, the article, as I understand it, was concerned that google was maybe missing the mark with privacy concerns. So, in response, google has limited the publication of private information by not talking to cnet. so, hasn't google just done something to address privacy concerns? you don't need to worry about all that sensitive data bein exposed on cnet for a while...

On another note, however, cnet made a big fuss about all google's caches and databanks, but found all their info from private web sites as far as I can tell; not by digging through google's trash.

So, in summary, while google's response may seem over the top, in a way it is a very logical response. Also, although the reporter no doubt meant well, I think that she may have been trying to dig up resentment for search companies a little too much.
Reply to this comment
Better explained by Isaac Asimov
by August 11, 2005 12:48 PM PDT
Isaac wrote that there would be a device that could show you the past. People didn't just use it to see 1775, they used it to see 10 minutes ago, two days ago, last week, last month, anywhere anyone.
Privace became history, life became a fish bowl.

Thanks Google!
Reply to this comment
Google may try to protect privacy
by August 14, 2005 8:14 PM PDT
But will they succeed? Google has this info, and they can do as they please with it. Most likely, they'll with hold it to address said privacy concerns. What's to say an untrustworthy employee at google won't do something unauthorized with the data though? What's to say a hacker won't break into the info and steal it? Lastly, what's to say that law enforcement officers use the powers of the DMCA, the Patriot Act, or some other equally controvertial law to get this information? Google itself may address privacy concerns strongly. It's individuals that merit worrying about.
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Try this for a strategy
by August 16, 2005 4:56 AM PDT
Instead of all complaining about all the information Google, and News.com, for that matter collect. Remember ONE inportant fact. Information is ONLY useful if it is ACCURATE.

Unless it is vital to do otherwise e.g. when applying for a loan, there is is the simple effective strategy that knocks them ALL flat.
Enter totally bum and spurious information whenever possible.

I maybe the CEO of an avionics Company to one Company, a Brain Surgeon to another. I may live in the USA, the UK or Europe or Iraq, depending upon how I feel.

Why do I do this? Simple - they have NO RIGHT to require you to answer their personal and totally irrelevant questions - look at the ones required to join this outfit as an example. Were they necessary? Of course not they are just being nosey and hope that this information will assist them in some way or another mostly for THEIR benefit NOT yours. And yes a lot of this private information does leek out, and I suspect much is sold under the counter as well. Information equates to MONEY.

So play them at their own game whenever possible and finally give them a Yahoo or HotMail typed email address. Thats normally pretty useless to them as well.

Regards

Cheyanne Bodie or is it Fred Flintstone or Cliff Richard? It's my memory playing tricks again - now where are those tablets the doctor gave me?
Reply to this comment
google adsense/adwords
by August 22, 2005 1:17 AM PDT
The article didn't mention the most freaky part of google. With the google adsense program, they can track down every click on the internet. Coupling this information with the complete google database and they know with websites you visit. Even when you don't use any google product at all.

When a webmaster places the 'google ads' on his website, he gives google the permission to collect any kind of information about himself and the visitors of his website. The code they have to put on their website contains a key to session tracking, cookie placement, site statistics, etc. Enough to track everybody on the internet!

It isn't just technical possible, i think they abuse it already. Just read the terms of use from the google adsense program:
"Google may retain and use, subject to the terms of the Google Privacy Policy (located at http://www.google.com/privacy.html, or such other URL as Google may provide from time to time), all information You provide, including but not limited to Site demographics and contact and billing information. You agree that Google may transfer and disclose to third parties personally identifiable information about You for the purpose of approving and enabling Your participation in the Program, including to third parties that reside in jurisdictions with less restrictive data laws than Your own. Google may also provide information in response to valid legal process, such as subpoenas, search warrants and court orders, or to establish or exercise its legal rights or defend against legal claims. Google disclaims all responsibility, and will not be liable to You, however, for any disclosure of that information by any such third party. Google may share non-personally-identifiable information about You, including Site URLs, Site-specific statistics and similar information collected by Google, with advertisers, business partners, sponsors, and other third parties. In addition, You grant Google the right to access, index and cache the Site(s), or any portion thereof, including by automated means including Web spiders or crawlers."
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Living in an increasingly paranoid world.
by September 5, 2005 2:17 AM PDT
In case you don't want to be tracked by a search engine, just don't use them! I personally trust google, and don't mind the data they collect. Anyone who is more suspicious, however, always has the option of not using any of the search engines or alike.

I didn't like the author's tone in the article. Publicly available data and publicizing data are two completely different things. I wish he had been more careful.

I think the issues raised by the article are gaining more attention that they should have been. The last two hours I spent on the issue was a waste of time.
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It's all public information
by September 6, 2005 2:51 PM PDT
Thins information could be found in almost an other search engine,
what is the fuss all about?
Reply to this comment
Jean-Pierre Khoueiri of ConstantClick.com speaks on Google
by www.ConstantClick.com August 5, 2006 5:53 PM PDT
If the information Google collects is in any way used in an unethical manner, the first complaint will cause a media storm that will likely force the comapny to react to citizens concerns. The only thing Googlers can do is wait and hope Google sticks to it's credo: "Do no evil"!
Reply to this comment
Google vs. ISP
by jpally November 1, 2007 8:30 PM PDT
A similar situation occurs at the ISP level itself.
Reply to this comment
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