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August 16, 2006 1:54 PM PDT

Google wants people to stop googling

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Google has said it intends to crack down on the use of its name as a generic verb, in phrases such as "to google someone."

The Internet search giant said such phrases were potentially damaging to its brand.

"We think it's important to make the distinction between using the word 'Google' to describe using Google to search the Internet and using the word 'google' to generally describe searching the Internet. It has some serious trademark issues," a representative for the search company said.

Julie Coleman, an authority on linguistics from the University of Leicester, said she could understand Google's concerns.

"The prestige associated with a trademark is lost if people use it generically, so I do see Google's point. They also do lots more than just search, so maybe they're reluctant for their brand name to be restricted in this way," Coleman said.

But Coleman added that once new words enter into common usage, it is impossible to stop their use.

"Google can't possibly stop the spread of the verb," Coleman said. "Normal people are using it in normal conversation and in writing, and they aren't likely to face legal proceedings."

What Google could do, said Coleman, is "force dictionaries to mention its origin in a trademarked brand name, which is what the Oxford English Dictionary already does."

Even if Google's attempts to stop this misuse of its trademark turn out to be in vain, many argue it shouldn't even be trying.

Members of the blogging community have suggested it is a sign that Google is losing its once-cool facade and that the search giant is taking itself too seriously.

One blogger also suggested Google has missed the obvious compliment in all this, which is that the use is evidence the company now owns the search industry.

"This should be the ultimate compliment, and I cannot believe Google sees it differently," blogger and computing graduate Frank Gruber wrote.

Steve Rubel, another blogger, branded it "one of the worst PR moves in history."

Morgan McLintic, a PR executive based in the heart of Silicon Valley, said Google should certainly learn when to love its addition to the English language.

"'Googling' is already common parlance for searching on the Internet," McLintic wrote. "And there is only one place you go to 'google,' so this is a good thing for Google with a capital 'G'. The media's use of the verb is simply a reflection of everyday use."

Google's move reflects the concerns of other businesses, such as Xerox, which has complained that its brand has become a generic term for photocopying respectively. Apple Computer is also taking action to defend "iPod."

AOL is another technology company that has fought the tendency of brands to become generic. It has contacting media outlets in the past over the use of "instant messenger" to describe any IM application, claiming that to be its brand.

Will Sturgeon of Silicon.com reported from London.

See more CNET content tagged:
verb, Google Inc., brand, blogger, public relations

Add a Comment (Log in or register) 28 comments (Showing first 20 comments)
Wow
by Jerry Dawson August 16, 2006 2:16 PM PDT
From the ultimate in cool to the apex of stupidity in just one press release. They are even risking that to 'google' no longer means a 'generic search on internet', but an idiotic King Canute type move that flies in the face of all logic.... in fact that's probably what it will come to mean if they take this any further.
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I agree
by djpaisley August 16, 2006 2:23 PM PDT
So i'm watching this commercial for Pontiac where they say "just google Pontiac dealers dallas-ft.worth" and I'm thinking... i bet I can get high up in those rankings... people need to understand that Google is a search engine... but also much more technology...
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Hmmm...
by GlennAl August 16, 2006 2:24 PM PDT
I don't think I've ever "googled" anything, I mean, used that term to signify my having used Google; but I have used a Kleenex because I didn't have a Band-aid when I cut my finger while I was Xeroxing something.
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I Just Want To Know...
by wwco August 16, 2006 2:24 PM PDT
Has Google stopped using phrases like "make a xerox" or "hand me a clean-x" or "the coke machine is empty" internally?
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They are obligated to do this
by markrob35 August 16, 2006 2:37 PM PDT
What a lot of people aren't taking into account -- and the author of the article omitted -- is that Federal trademark laws obligate Google to take such actions. If they don't, then they are at risk of losing any rights they might otherwise have had under trademark law. The fact that people are already using it loosely is irrelevant; people have used "Band-Aid" generically in numerous contexts for years. But the company who owns the trademark must still work to protect it using appropriate legal means.
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Yes, they have no choice...
by stevestrange August 16, 2006 4:14 PM PDT
This is a legal matter. If they don't try to defend the trademark, they have no recourse in court if another company starts to use it and compete against them. It doesn't matter that they can't stop the generic use, any more than you can stop people from sneezing into a Kleenex(R) or ordering a Coke(R). They just have to demonstrate that they are trying to stop it.

Steve
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Yeah...
by advs89 August 16, 2006 6:13 PM PDT
Said the Corporation to its clients:
"Stop the free advertising!! It must be stopped!"

But I agree, its rather annoying to use a brand name as a generic catchphrase. I don't know how many times I've backhanded someone for asking my how many songs I have on my iPod (I have a Creative ZEN Vision:M). That, and people starting arguments with me about how they think that an "iPod" does more than an mp3 player. Ahhh!!! An "iPod" is a _brand_ of _mp3 players_!! It _is_ an mp3 player!!! (a sucky one, but an mp3 player none-the-less)

Besides, I personally use search.msn.com for my web-searching needs.
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Apple
by Shadowfire267 August 16, 2006 7:34 PM PDT
Is apple gonna Sue them for that, beacuse it sends and receves Data and is game related. I mean I would hate to see Google Vs. Apple..... No wait..... a minute i would wanna see Apple's Lawers get creamed. Maybe they "googled" to find out whos useing pod in there products. OMG i think i found what Apple's Lawers Do in there time OMG!!! :-P
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RIDICULOUS!
by deanhoveysmith August 17, 2006 5:54 AM PDT
From my perspective, to use the word "google" is like the ultimate compliment! It tells the world that Google is the dominant search engine, and is great "free advertising". Besides the English language is the easiest and most persistant at accepting changes to itself. What in the world are the PR people thinking?
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SPAM(tm) is not the same as spam
by August 17, 2006 7:49 AM PDT
He is a nice example.
http://www.spam.com/ci/ci_in.htm
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Protecting a TM (R) is no joke
by mnaquin August 17, 2006 8:22 AM PDT
Just to reiterate other comments, if Google(R) doesn't protect their trademark then they would lose in court. If other corporate advertisers are using the term "google" to generically signify "search and you will find us on the web" versus engaging in an approved co-marketing effort then those companies should be held liable and accountable. How do you think Pontiac would respond if Google(R) ran ads that used their trademark to promote their product without giving proper consideration?
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Google as verb = generational trend
by ajperry August 17, 2006 8:37 AM PDT
This would be like Coke saying..."please only use Coke when referring to Coca-Cola...having people say Coke only when Pepsi is avaialbe would be foolish." A brand that can become a generic term for anything is fundamentally one the most powerful promotional tools that money CAN'T buy. It's marketing 101.
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This has to stop!
by LindsayMegan August 17, 2006 9:04 AM PDT
I'm sorry, but this is rediculous! Almost every brand that becomes this popular has had this happen. Coke for example, in the south everything is Coke...Sprite is coke, etc. Fiberglass is a brand, but anything similar is still called fiberglass. You can't control how the public refers to something. If this were to happen we've lost a true freedom. They should take this as a compliment in the popularity of their brand, as opposed to an insult or infringing on their brand!
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Googling
by cmrsage August 17, 2006 9:10 AM PDT
If they dont want the public to use it as a verb, they should give each of their "ventures/products" a name that they dont mind people picking up on and using that way and keep/protect/promote Google as the high level, "holding company" name... although, this is probably overdue now that it has begun to take hold... just a thought...
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Kleenex, Rolodex, Xerox.....Google
by Linda Z. August 17, 2006 9:28 AM PDT
This history of the English language is one of appropriating foreign
words and incorporating them into everyday speech. Isn't it the
goal of a brand to the ubiquitous term for a category? I think
somebody at Google woke up on the wrong side of the trademark.
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How Embarrassing for Google
by redrotor August 17, 2006 9:57 AM PDT
How so very embarrassing for the CEO and the marketing staff. Google has now become so detatched from business-as-usual that they are bucking the rule of brand. It was bad enough they decided to stray from their core (that was the beginning of the end), but now they've sent a shiver down the spine of anyone who understands real business. Talk about a "stop" sign in the road.

This is probably the most profound example yet that this company is driven by consumer and industry dynamics, and not a result of any shrewdness on the part of the employees.
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What a contradiction..
by Jacquelinebiggs August 17, 2006 9:58 AM PDT
When they call people who work at Google - Googlers!!

http://www.google.com/jobs/meet.html
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Google wants people stop googling.
by claudio29751 August 18, 2006 2:35 AM PDT
In latin country the daily use of word will spread
the curiosity and the USE of it....if as the case
of GOOGLE I understand they position but make all
this fuss!Is just a joke....Let people free of use
google in every day talks up.
Reply to this comment
Google
by claudio29751 August 18, 2006 2:36 AM PDT
In latin country the daily use of word will spread
the curiosity and the USE of it....if as the case
of GOOGLE I understand they position but make all
this fuss!Is just a joke....Let people free of use
google in every day talks up.
Reply to this comment
The Google
by Toffy20 August 19, 2006 6:55 AM PDT
The Google is an imaginary beast illustrated by V.C. Vickers, my grandfather, published by J & E Bumpus Ltd London in 1913, again in 1931 and again by Oxford University Press in 1979. I'm sure this Google googled, and has been googling for nearly 100 years!
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