IBM unveils customer service telecom software

By Dawn Kawamoto
Staff Writer, CNET News

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Related Stories: IBM to buy Vallent
November 28, 2006

IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a single dashboard. The software aims to allow customer representatives to manage user accounts in real time based on each customer's device, location, service, and grouping.

IBM Tivoli Netcool Customer Experience Management software will hit the market in the first half of next year and will be sold either as a standalone product or as part of IBM's Tivoli Netcool Service Quality Manager software. IBM acquired the Service Quality Manager software as part of its acquisition of Vallent.

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customer service representative, IBM Corp., customer service, telecommunications, dashboard

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